We take the utmost care in packaging and shipping original artwork to ensure it arrives safely at your door. Please review our policies regarding delivery and returns below.

1. Shipping Methods & Timeframes

All original paintings are carefully packaged in the studio. We offer the following shipping options:

• UK Standard Delivery: 3-5 business days. Complimentary on all original works.
• UK Express Delivery: 1-2 business days. Available at an additional cost calculated at checkout.
• International Shipping: 7-14 business days depending on the destination. International collectors are responsible for any local customs duties or import taxes.

2. Delivery Information

Once your artwork has been dispatched, you will receive a confirmation email containing tracking details. All shipments require a signature upon delivery to ensure the artwork reaches you securely.

In the rare event that your artwork arrives damaged, please retain all original packaging and contact us via the contact form within 48 hours of delivery with photographic evidence so we can resolve the issue promptly.

3. Return Eligibility

We want you to be completely satisfied with your acquisition. If the artwork does not meet your expectations, we offer a 30-day return window from the date of delivery.

To be eligible for a return, the artwork must be:

• In its original, undamaged condition.
• Returned in its original frame (if applicable).
• Accompanied by the original Certificate of Authenticity.
  Note: Commissioned or bespoke pieces are final sale and cannot be returned unless damaged in transit.

4. Return Process

To initiate a return, please follow these steps:

1. Submit a returns enquiry through our contact form with your order number and reason for return.

2. Wait for our return authorisation and shipping instructions.

3. Repackage the artwork securely using the original packaging materials.

4. Ship the artwork back to the studio using a tracked and insured service. The collector is responsible for return shipping costs unless the item arrived damaged.

5. Refund Procedures

Once the returned artwork is received and inspected at the studio, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and applied automatically to your original method of payment. Please note that original shipping charges (if any) are non-refundable.

6. Contact Information

For any enquiries regarding shipping or returns, please use our contact form:

SUBMIT A SHIPPING OR RETURNS ENQUIRY

Studio Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)